Prices Set by Algorithms: New Yorkers Now See Warnings About Stores Using Personal Data to Set Costs

Prices Set by Algorithms: New Yorkers Now See Warnings About Stores Using Personal Data to Set Costs

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This new law, already subject to lawsuits, lets shoppers know when companies are quietly raising online prices for certain types of customers.

Headshot of Tyler Lacoma
Headshot of Tyler Lacoma

Tyler Lacoma Editor / Home Security

For more than 10 years Tyler has used his experience in smart home tech to craft how-to guides, explainers, and recommendations for technology of all kinds. From using his home in beautiful Bend, OR as a testing zone for the latest security products to digging into the nuts and bolts of the best data privacy guidelines, Tyler has experience in all aspects of protecting your home and belongings. With a BA in Writing from George Fox and certification in Technical Writing from Oregon State University, he's ready to get you the details you need to make the best decisions for your home. On off hours, you can find Tyler exploring the Cascade trails, finding the latest brew in town with some friends, or trying a new recipe in the kitchen!

Expertise Smart home | Smart security | Home tech | Energy savings | A/V

A person in a shopping aisle consults a tablet computer.

Algorithm-based pricing changes are now common. Some laws are pushing back.

Westend61 via Getty

Online shoppers in New York are now seeing a new warning on product pages thanks to consumer protection legislation that took effect in early November. Particularly noticeable during Black Friday sales were messages that told shoppers: "This price was set by an algorithm using your personal data."

This piece of legislation requires companies (with exceptions for rideshare apps) to show buyers when they use surveillance pricing to set online prices, potentially raising costs for some people while lowering them for others. 


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So what data are these companies collecting to shift prices? Well, unlike surge pricing, this type of algorithm pricing calculates data related to the individual person or device. That could include the type of device (Android versus iPhone, etc.), your account's browsing history, recent purchases made from that browser and -- most importantly -- your location.

In other words, reported examples have shown that items like eggs will increase in cost for wealthy neighborhoods while staying at lower standard costs for less prosperous zones. But it can get far more complicated than that: Some pricing algorithms study millions of online purchases to predict buyer patterns.

A representative for the New York Senate didn't immediately respond to a request for comment.

Is surveillance pricing legal?

So far, yes. What laws like this New York legislation do is enforce transparency about what may be affecting prices, instead of banning it. And even that was too much for business groups, which immediately sued to block the law in federal court, alleging that it violates the businesses' First Amendment rights.

It's not clear whether companies are complying with the law as directed, or what it fully entails, either. The bill requires "clear and conspicuous disclosure" near the price, but some companies appear to be putting the information in a harder-to-spot area behind an information icon at the bottom of a pop-up.

Efforts to control pricing via algorithm

Hands use a tablet and computer to monitor changing data.

Surveillance pricing is still largely legal and difficult to regulate.

Jackyenjoyphotography via Getty

New York isn't the only state to tackle surveillance pricing. Other states and cities are entertaining similar legislation, as well as complete bans on the practice. But it's an uphill battle due to the many details and strong pushback from, well, every industry that sells products online.

The most recent example was from September, when California's congress went through its proposed ban on surveillance pricing and cut out nearly everything. In its current state, the California law would only apply to grocery prices, which is still not a common online purchase. Colorado, Illinois and other states are also working on their own versions of related laws.  

The question of whether shoppers would appreciate transparency laws, or whether they'd be less likely to purchase products if they knew the price was based on their personal data, is tough to answer (what if the algorithms are giving you a lower price than other nearby shoppers?). But the privacy question has a more far-reaching impact: Once shoppers see how much of their personal data is being harvested for pricing, they may start to wonder what else it's being used for. 

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