AI Overviews are coming to your Gmail at work
AI Overviews are coming to your Gmail at work
During its Google Cloud Next conference on Wednesday, the company announced a slew of Workspace-focused updates, including the addition of its AI Overviews feature to Gmail. The feature, which today uses AI to summarize Google Search results, will now do the same for Gmail users in the workplace.
According to Google, this will allow Gmail users to ask questions in search using natural language and then get concise answers without having to open and read different emails.
The company suggests the feature could be used to ask business-related questions about topics typically shared in emails, like those about performance improvements, project milestones, invoices, comments on decks, trip details, and more with straightforward answers.
The AI Overview will create an instant summary pulled from across multiple emails and conversations.
While not everyone prefers to have AI as their first step to finding an answer, it is rapidly becoming the norm, both within Google’s products and elsewhere on the web.
In this case, Google says the AI Overviews in Gmail will be the default setting if the company has Gemini for Workspace in Gmail enabled, and if Workspace Intelligence access to Gmail is enabled. (End users must have “Smart features in Gmail, Chat, and Meet” and “Google Workspace smart features” enabled, too.)
The feature was previously available to consumers with Google AI Pro and Ultra subscriptions. Google says it will also now come to business, enterprise, and education customers as well through the following products:
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- Business: Business Starter, Standard, and Plus
- Enterprise: Enterprise Starter, Standard, and Plus
- Consumers: Google AI Pro and Ultra
- Other Editions: Frontline Plus
- AI Add-ons: Google AI Pro for Education
Alongside the launch, Google said it’s also making AI Overviews in Drive broadly available to eligible Workspace and Google AI plans. It was previously in beta.
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