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Gordon McTemper
@gordonMT
posted an article in
Technology
2026-02-13 23:00:07
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Airbnb says a third of its customer support is now handled by AI in the US and Canada
Airbnb says a third of its customer support is now handled by AI in the US and Canada Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it’s preparing to roll out the feature globally. If successful, the company believes that in a year’s time, more than 30% of its total customer support tickets will be handled by AI voice...
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