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ZoeLilly Usa09 @Zoelilly1 posted an article in AI
2026-07-23 15:18:51 ·

Conversational AI for Customer Service: What It Actually Does for Customer Service and HR

A few years ago, "talking to a computer" mostly meant frustrating phone menus that never understood what you actually wanted. That's changed a lot. Conversational ai now means software that can actually hold a real, useful conversation — understanding context, answering follow-up questions, and sounding less like a robot and more like a helpful person on the other end. Businesses are...

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Gordon McTemper @gordonMT posted an article in Technology
2026-06-15 15:00:06 ·

Salesforce acquires AI customer service platform Fin for $3.6 billion

Salesforce acquires AI customer service platform Fin for $3.6 billion In Brief Posted: 7:34 AM PDT · June 15, 2026 Image Credits:Interim Archives / Getty Images Salesforce announced on Monday that it will acquire AI customer service platform Fin for $3.6 billion. Formerly known as Intercom, Fin offers an AI agent that can resolve customer...

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Gordon McTemper @gordonMT posted an article in Technology
2026-03-11 23:00:05 ·

Zendesk acquires agentic customer service startup Forethought

Zendesk acquires agentic customer service startup Forethought Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The deal is expected to close by the end of March. While AI agents, particularly for customer service, may be all the rage now, Forethought was years ahead of its time. In fact, it was the...

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