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Gordon McTemper @gordonMT posted an article in Technology
2026-02-14 03:00:05 ·

Airbnb plans to bake in AI features for search, discovery and support

Airbnb plans to bake in AI features for search, discovery and support Airbnb has taken its time to launch AI features within the app, but CEO Brian Chesky on Friday said the company is now planning to bake in features powered by large language models that would help users search for listings, plan their trips, and aid hosts in managing their properties. Speaking at the company’s fourth-quarter...

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Gordon McTemper @gordonMT posted an article in Technology
2026-02-13 23:00:07 ·

Airbnb says a third of its customer support is now handled by AI in the US and Canada

Airbnb says a third of its customer support is now handled by AI in the US and Canada Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it’s preparing to roll out the feature globally. If successful, the company believes that in a year’s time, more than 30% of its total customer support tickets will be handled by AI voice...

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